Partner with internal stakeholders and external suppliers to balance delivery and experience with commercial results
Establish and maintain the best practice standards for the delivery of over 200 events a year in any format
Commitment to conceive and define an effective people structure and plan
Maintain the key functional reporting and tracking to identify gaps and opportunities
Improve efficiency by automating processes to provide a platform that maintains standards and quality within the framework of repetition, scale, and minimal maintenance
Oversea the customer experience team to identify and report on customer trends, act on feedback, and set the standard for exceptional customer service
Identify and develop initiatives to enhance both the customer and employee experience
Be the driving force to create, review, standardise, improve, and implement processes that increase the effectiveness of Event Delivery
Requirements :
6+ years event delivery in a B2B role
Competent at building and managing a large team
Proven track record of measurably improving event delivery
Experienced at delivering a high volume of conferences that range from 50 customers to 1000
An analytical and results orientated mindset to iterating and improving customer delivery
Commercially aware of the wider business goals
Able to collaborate with, persuade and influence internal stakeholders
Adaptable and flexible and able to work in a fast paced and changing environment
Strong project manager who can effectively coordinate the Event Delivery effort across the team